Terms and conditions

Detailed description of goods and/or services

RC Pro Importers (Pty) Ltd is a business that imports niche products not easily made available in South Africa. RC Pro Importers (Pty) Ltd sells and distributes those items directly to individuals or to companies.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of a confirmation email.

All our parcel deliveries are done via third party courier companies and the post office. Unfortunately parcel delays do and will happen, however we follow-up with the respective service provider immediately.

Collections will be kept for a customer to a maximum of 90 days. If the customer has not collected within that period, a refund will be issued and the product will be added back into available stock.

Export restriction

The offerings on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by RC Pro Importers (Pty) Ltd is subject to availability. In cases of unavailability, RC Pro Importers (Pty) Ltd will refund the client in full within 30 days.

Cancellation of orders by the client will attract a 10% administration fee.

Damaged goods must be reported within 5 working days upon delivery. Should a replacement not be in stock, RC Pro Importers (Pty) Ltd will refund the client in full within 30 days subject to the damaged item being returned to RC Pro Importers (Pty) Ltd.

Customer privacy policy

RC Pro Importers (Pty) Ltd shall take all reasonable steps to protect the personal information of users according to the Protection of Personal Information (POPI) Act 4 of 2013. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Payment options accepted

Payment may be made via Zapper or by direct bank transfer (EFT) into the RC Pro Importers (Pty) Ltd bank account, the details of which will be provided on request.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Credit card acquiring and security

Credit card transactions will be acquired for RC Pro Importers (Pty) Ltd via PayFast (Pty) Ltd. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.payfast.io to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by RC Pro Importers (Pty) Ltd separately from card details which are entered by the client on PayFast secure site. For more detail on PayFast refer to www.payfast.io


RC Pro Importers (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and RC Pro Importers (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


RC Pro Importers (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

RC Pro Importers (Pty) Ltd contact details

Support : info@rcproimporters.com
Support: 082 624 0716 / 082 555 6519